Q. How does the delivery process work?
A. Once our system processes your order; your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible.
Q. What is the estimated delivery time?
A. We deliver most of the products in within 5 working days.
Q. Are there any shipping charges applicable on my order?
A. We have standard shipping charges for most addresses. A shipping charge is applied to all orders below Rs.1000, while there is free shipping for all orders above Rs.1000.
Q. How do I pay for Agrowala purchase?
A. Agrowala offers you multiple ways to pay securely. These include: Debit and Credit Cards Net banking Cash on Delivery PayUmoney
Q. How safe is it to use your debit/credit card or make an online payment on Agrowala?
A. We use the 3D secure payment gateway for card payments and the PayUMoney payment gateway for net banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Agrowala are processed in an extremely secure environment.
Q. What is the 3D Secure Password?
A. The 3D secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Agrowala.
Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
Q. What does the PayUMoney Payment Gateway do
A. The PayUMoney payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Agrowala by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.
Q. Are there any hidden charges (Octroi or sales tax) when I make a purchase on Agrowala?
A. There are no hidden charges when you make a purchase on Agrowala. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.
Q. What is Cash on Delivery (CoD)?
A. If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.
Q. Cancellation before shipment:
A. If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us on +91 ___________. In such cases, the order will be cancelled and the money if already paid will be refunded to you within 24-48 business hours after the cancellation request.
Q. When can an order be returned?
A. Ordered once placed and delivered can be returned only if the product delivered is found damaged before being delivered or the product has expired at the time of delivery or that the product has been sent by mistake.
Q. How long does it take to get the refund of the order returned?
A. The refund is made mostly within 5-6 working days.
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